SHIPPING AND RETURNS

PROCESS TIME

Orders are dispatched from our crypt in Barcelona* within 3-10 business days and are processed by SEUR, UPS and local post services.

*actually our crypt is a modest flat shared with three other vamps, you know, rent is expensive... and yes, we could film a TV series too, email us if you're interested.

 

SHIPPING RATES

  • Spain: 8€ — free on orders over 250€. (3-7 working days).

  • European Union: 16€ — free on orders over 300€. (4-10 working days).

  • International shipping (Australia, Canada, Japan, Singapur, South Korea, New Zealand, UK, USA*): 19€ — free on orders over 300€. (5-13 working days).

We’re still working on expanding our international shipping and going fully global… it takes time (and a few drops of blood).

If your country isn’t on the list but you’re dying to order, just email us at thirst.cult@gmail.com and we’ll try to make it happen. We love a determined vamp 🩸


You’ll receive a tracking number once your order has been dispatched, so you can stalk your parcel like a true creature of the night.

 

Shipping Update – United States*
Due to the new international trade regulations imposed by the US (a.k.a. some mortal law we sadly can’t charm our way out of), shipments to the United States are currently suspended.

We know it sucks (pun intended 🩸) and we’re working on finding a solution. Stay tuned for updates, and thank you for your patience while we navigate the joys of international bureaucracy (scarier than daylight, honestly).

 

SHIPPING ADRESS

We ship to the address you enter at checkout so make sure it's correct, complete, and not cursed. We can’t take responsibility for packages lost to typos, forgotten apartment numbers, or portals to the void.

If your order gets returned to us because of a wrong or incomplete address, or you didn’t pick it up in time (we get it, eternal slumber and all), you’ll need to cover new shipping to have it resent.

Prefer to cancel instead? That’s fine but we’ll deduct the original and return shipping costs from your refund.

Stay sharp. Double-check your address. Or let your familiar do it.

 

INTERNATIONAL SHIPPING

Yes, we ship internationally but customs and import rules vary by country, and any extra duties, taxes, or magical tributes your government demands? Those are on you, babe.

We’re not responsible for fees charged by customs (unless we explicitly include them at checkout, like VAT/GST in some regions). If customs holds your order hostage, that’s between you and them.

If you ghost your order because of unpaid customs and it gets sent back to us, you’ll be on the hook for the full return cost (plus the original shipping). So please check your country’s policies before ordering. We don’t like good garments going to waste.

 

RETURN POLICY

You have 14 days from the delivery date to request a return. To initiate it, email us at thirst.cult@gmail.com with your order number and the reason for return.

Please note: bodysuits, underwear, and other intimate items are final sale, no exceptions (once it’s touched your bits, it’s yours forever). 

All returned items must be:

  • Shipped back within 14 days of delivery.

  • In original condition: unworn, unwashed, free from perfume, blood, makeup, pet hair, or any mysterious stains.

  • With all tags and hygiene seals intact.

  • In original packaging.

  • Accompanied by proof of purchase (your invoice or order confirmation).

Altered or damaged items will not be accepted. We reserve the right to refuse returns that are not in resalable condition.

Returns must be sent using a tracked shipping method, and the tracking number must be shared with us. THIRST is not responsible for lost or damaged parcels: we’re seductive, not omnipotent.

Return shipping costs are the customer’s responsibility. Any parcel sent cash on delivery will be rejected.

Once your return is received and inspected, we’ll send a confirmation via email. If approved, we’ll refund the original item price (excluding shipping/customs fees) within 14 days.